Contact Us
Email support@storepra.com and we'll reply within one business day. So we can help quickly, please include your business name, the email address on your account, and what you were doing when the problem happened.
For privacy or data requests, write to privacy@storepra.com.
Common Questions
- I can't sign in
- Use the Forgot Password link on the login page. If the reset email doesn't arrive within a few minutes, check your spam folder, then contact us from the email address on the account.
- My items aren't showing to customers
- Check that each item is marked available, and that your plan covers the number of items and locations you've added. Items beyond your plan's limit stay saved but are hidden from customers until you upgrade.
- I'm not getting order alerts on my phone
- Open the StorePra app, go to Settings, and check that Notifications shows On. If it shows Off, turn notifications on for StorePra in your device settings. On some Android phones, battery optimisation also needs to be disabled for the app.
- I need to change my plan
- Log in on a computer and go to Dashboard > Billing to upgrade, downgrade, or update your payment details.
Your Account And Data
- Privacy Policy — what we collect and why.
- Terms of Service — the agreement covering your use of Storepra.
- Delete your account — how to remove your account and business data.